OnePe Refund Policy
Thank you for choosing OnePe! We strive to provide you with high-quality SaaS applications that meet your business needs. We understand that sometimes a product might not be the perfect fit, and we want to make our refund process as clear and straightforward as possible.
Eligibility for Refunds:
- Trial Period: If you are within your free trial period, you can cancel your subscription at any time before the trial ends without incurring any charges. No refund is necessary in this case. Your access to the platform will be revoked at the end of the trial.
- Paid Subscriptions: Refunds are generally offered for paid subscriptions under the following circumstances:
- Technical Issues: If you experience significant technical issues that prevent you from effectively using the OnePe platform, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
- Misrepresentation: If the OnePe application was materially misrepresented in our marketing materials or documentation, and the product does not perform as advertised, you may be eligible for a refund.
- Accidental Billing: In cases of accidental duplicate billing or incorrect charges, please contact us immediately, and we will rectify the situation.
Refund Request Process:
To request a refund, please contact our customer support team at mail@onepe.co or through our support portal at https://onepe.co. Your request must be submitted within 2 days of your initial purchase or the billing date in question. Please provide the following information in your refund request:
- Your full name and account details.
- The name of the OnePe application you are requesting a refund for.
- The reason for your refund request, including specific details about the issue you encountered.
- Any relevant documentation, such as screenshots or error messages.
Refund Evaluation:
Once we receive your refund request, our team will thoroughly review it. We may request additional information from you to help us understand the situation. We will make every effort to process your request promptly.
Refund Decisions:
- Approved Refunds: If your refund request is approved, we will process the refund within 2 business days. The refund will be credited back to the original payment method used for the purchase.
- Denied Refunds: If your refund request is denied, we will provide you with a clear explanation of the reason for the denial. This decision is final.
- Partial Refunds: In certain situations, we may offer a partial refund instead of a full refund. This will be determined on a case-by-case basis.
Exclusions:
- Refunds are not typically granted for:
- Lack of usage or change of mind after the initial trial period or 2 days of purchase.
- Issues caused by your own hardware, software, or internet connection.
- Issues arising from improper use of the OnePe application or failure to follow our documentation.
- Requests made after the 2-day refund window.
Changes to this Refund Policy:
OnePe reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us:
If you have any1 questions about our refund policy, please don't hesitate to contact us at mail@onepe.co or through our support portal at https://onepe.co.
This refund policy is designed to be fair and transparent. We appreciate your understanding and cooperation.
